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Business & Economics

ISP failed to comply with New York’s $15 broadband law—until Ars got involved

Ars Technica
Summary
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New York law requires $15 or $ 20 broadband plans for people with low incomes.

Optimum customer William O'Brien tried to sign up for the low-income plan, but was denied.

He reached out to Ars to try and get him on the cheaper plan.

Ars followed up with Optimum 's PR team, and they had to intervene a second time to get the plan approved.