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Business & Economics

Energy bills: 'My £5,700 charge was cancelled because supplier broke rules'

BBC
Summary
Nutrition label

75% Informative

Hayley Jarvis received a 5,768.09 bill in early January for energy from two and a half years ago .

It is a practice known as 'back billing' but it was outlawed by regulator Ofgem in 2018 .

3,308 people complained to the energy ombudsman about receiving these so-called "back bills" in the 12 months to September 2024 .

VR Score

74

Informative language

71

Neutral language

50

Article tone

informal

Language

English

Language complexity

32

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

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no affiliate links