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Gen Z battling with phone anxiety are taking telephobia courses to learn the lost art of a call

CNBC
Summary
Nutrition label

78% Informative

Generation Z are struggling with telephobia, a fear or anxiety around making and receiving telephone calls.

A Uswitch survey of 2,000 U.K. adults in 2024 found that almost a quarter of 18 to 34-year-olds never pick up phone calls.

Gen Z 's anxiety around responding to phone calls stems from a fear of the unknown.

Young people are accustomed to associating phone calls with negative things, but Baxter teaches her pupils that someone could be calling to congratulate them for passing on to the next stage of the interview.

"We encourage students to breathe in deeply, hold their breath, let it out slowly, and then notice the resulting difference in slowing your heartbeat and making you feel much calmer ," Baxter said.

VR Score

80

Informative language

80

Neutral language

66

Article tone

informal

Language

English

Language complexity

39

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

medium-lived

Source diversity

1

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