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Technology

Companies like Southwest, Google, and Netflix share a motto: Change everything, and make it worse

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Summary
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65% Informative

Google , Southwest Airlines , and Netflix all have made changes that no one asked for.

All three have made the changes that make the experience overall worse for customers, but better for each company’s bottom line.

Southwest Airlines is ditching its beloved free-checked-bag policy.

Netflix has been making increasingly baffling decisions: churning out more low-quality movies and TV originals than ever.

The premium subscription tier is now approaching $30/month, which is utterly insane.

At what point does the cost outweigh the benefit? For many users, that point is now.

The streaming market is more crowded than ever, and with so many other platforms offering competitive pricing, Netflix is testing how far customer patience can stretch.