SSA Ends Phone Banking Service
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direct deposit fraudCBS News
•US Politics
US Politics
Social Security Administration to curtail some toll-free phone services
75% Informative
Social Security Administration says it will no longer be able to change direct deposit and other banking information with the agency by phone.
Agency says 40% of Social Security direct deposit fraud is associated with someone calling SSA to change bank information.
Agency will require recipients to use two -factor authentication with SSA 's "my Social Security " service or by visiting a local Social Security office to prove their identity.