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Technology

Company apologizes after AI support agent invents policy that causes user uproar

Ars Technica
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Cursor, an AI-powered code editor, made a false policy on switching between multiple devices.

A Reddit user noticed that switching between a desktop, laptop, and a remote dev box, Cursor sessions were unexpectedly terminated.

Confabulations are a type of "creative gap-filling" response where AI models invent plausible-sounding but false information.

This marks the latest instance of AI confabulations causing potential business damage.