AI Confabulations Disrupt Programmers
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Business RiskThe Cursor debacleWired
•Technology
Technology
An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess
73% Informative
Cursor 's AI-powered code editor Cursor was accused of creating a policy that only allowed users to switch between multiple devices.
The Cursor bot made the policy up, sparking a wave of complaints and cancellation threats.
Confabulations are a type of "creative gap-filling" response where AI models invent plausible-sounding but false information.
This marks the latest instance of AI confabulations causing potential business damage.
VR Score
64
Informative language
56
Neutral language
54
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English
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68
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short-lived
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10
Source diversity
5
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