M&S Cyber Chaos Continues

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BBC

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World

M&S cyber attack: What we know about it and the impact it's having

Summary

Nutrition label

72% Informative

M&S 's problems began over the Easter weekend , with problems with Click & Collect and contactless payments.

Last Friday it paused online orders on its website and apps .

Nearly a week on, there is still no word on when online orders will resume.

The retailer has pulled all job adverts from its website, with a message saying: "Sorry you can't search or apply for roles right now".

Susannah Streeter from financial services company Hargreaves Lansdown says there is no indication that M&S is not meeting its legal obligations, given there is a holding statement on its website. "However, good communication and transparency will be vital to restore confidence in the company and its systems," she says. "There is a risk emerging for the company in terms of reputational damage, the longer the crisis continues.".

VR Score

Informative language

Neutral language

Article tone

informal

Language

English

Language complexity

Offensive language

not offensive

Hate speech

not hateful