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B.C.'s 911 system needs major changes, emergency care expert says

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Summary
Nutrition label

73% Informative

Dr. Michael Christian was chief medical officer at B.C. Emergency Health Services from December 2021 to January 2024 .

He left the post because he couldn’t get management to address his “quality and safety” concerns, he testified at a coroner’s inquest.

His concerns included that the service was “far below” international standards for auditing how it handles 911 calls and that it was not meeting its targeted time of 10 seconds to answer calls.

Jury hears call-taker spent 3 minutes trying to find a location for UVic dorm where Sidney collapsed.

Call-taker knew after 15 seconds that emergency was in the Sir Arthur Currie residence on the university campus, but spent 199 seconds trying to get an exact address for paramedics.

Emergency physician Dr. Caroline McIntyre said she was “absolutely devastated” to learn the ambulance service didn’t implement her proposals.

VR Score

78

Informative language

78

Neutral language

50

Article tone

informal

Language

English

Language complexity

60

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived