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These airlines had the most and least passenger complaints in 2024

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Summary
Nutrition label

83% Informative

In 2024 , customers lodged a record 66,675 complaints against U.S. airlines.

Passenger complaints have surged since the COVID-19 pandemic, rising every year since 2021 .

Frontier Airlines had the highest rate of complaints per 100,000 passengers, according to PIRG .

One relative bright spot in the report: Airlines mishandled fewer bags and wheelchairs in 2024 .

VR Score

90

Informative language

94

Neutral language

41

Article tone

formal

Language

English

Language complexity

40

Offensive language

not offensive

Hate speech

not hateful

Attention-grabbing headline

not detected

Known propaganda techniques

not detected

Time-value

short-lived

Source diversity

1

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