Shared Ownership Convulsed by Complaints

This is a England news story, published by BBC, that relates primarily to Richard Blakeway news.

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Shared Ownership Council

BBC

•

Business

Business & Economics

Shared ownership: 'It was sold as a dream but became a nightmare'

Summary

Nutrition label

84% Informative

Complaints to housing watchdog have soared by 400% in five years .

Complaints relate to repairs, costs, managing relations, moving and selling properties.

There are currently about 250,000 shared ownership households in England , figures show.

Of the complaints made over the last five years , 44% were based in London , and the South East having the second highest number.

Housing Ombudsman Richard Blakeway said the "inherent complexities" of shared ownership presented challenges to landlords and residents.

He described a "mismatch" between the expectation and understanding of the shared owner and the landlord.

He added that landlords must improve communication and transparency, and the government should address "fundamental inequities in the way in which shared ownership is designed".

VR Score

Informative language

Neutral language

Article tone

informal

Language

English

Language complexity

Offensive language

not offensive

Hate speech

not hateful